Customer service is one of the main pillars of any successful company, as WFI Home Services is committed to applying high standards in customer service, which contributes to enhancing trust and loyalty among its customers.
Professionalism in dealing
WFI Home Services places professionalism at the forefront of its priorities when providing its services to customers, and employees are trained to follow the best practices in dealing with customers, whether by phone, email, or through field visits, and several things such as:
Rapid response
WFI Home Services ensures the presence of a specialized customer service team to respond to inquiries and solve problems quickly and effectively.
Knowledge of the service
The work team at WFI Home Services is trained to understand the details of the services provided by the company accurately, which helps them provide the correct information to customers and answer all their inquiries in a clear manner.
Crisis management
Part of professionalism is manifested in the ability to deal with difficult situations and solve problems in a professional manner.
WFI Home Services has a team trained in crisis management in a way that ensures customer satisfaction.
Politeness and Respect
Politeness is one of the most important values that WFI Company adheres to in its dealings with customers, regardless of the nature of the problem, as tact includes:
Friendly Communication
The WFI Company team is committed to dealing with customers in a friendly manner, and the work team is encouraged to build good relationships with customers through friendly communication full of interest.
Active Listening
Part of tact in dealing is the ability to listen effectively to customers' problems and needs. At WFI Company, the work team is trained to listen carefully and understand the customer's requirements before providing solutions.
Mutual Respect
WFI Home Services Company adopts the principle of mutual respect between the customer and the work team, and the work team is encouraged to show respect at every stage of providing the service.
WFI Company Services
Cooking workers
Cleaning workers
Private driver
Direct recruitment
Service system
Cooking worker by the hour
Housemaid by the month
Housemaid by the hour
Resident housemaid
Nationalities
Ethiopian workers
Ugandan workers
Indonesian workers
Filipino workers
Kenyan workers
Driver from India
